Return & Refund Policy – Clothory

At Clothory, we strive to ensure you have a great experience with every purchase. Due to the nature of our products (perfumes and fragrances), we maintain a strict but fair return policy.

1. Eligibility for Returns

We only accept returns under the following conditions:

• The product is damaged, defective, or leaked upon delivery

• You received the wrong item

To be eligible:

• The item must be unused, unopened, and in its original packaging

• You must request a return within 48 hours of delivery

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened or used perfumes

• Products with broken seals (not due to shipping damage)

• Change of mind or personal preference (e.g., scent not liked)

3. Return Process

To initiate a return:

1. Contact our support team within 48 hours of receiving your order

2. Provide:

   • Order number

   • Clear images/video of the product

3. Our team will review your request and guide you further

4. Refund Policy

• Once your return is approved and received, we will process your refund within 5–7 business days

• Refunds will be issued via the original payment method or bank transfer (if applicable)

5. Exchange Policy

We offer exchanges only if:

• The product is damaged or incorrect

• The replacement is subject to product availability

6. Shipping Costs

• If the return is due to our error (wrong/damaged item), we will cover the return shipping

• Otherwise, shipping costs are non-refundable

7. Contact Us

For any questions or return requests, please contact our support team:

• Email: clothory650@gmail.com

• WhatsApp: +92 323 6506363

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Note: Clothory reserves the right to refuse returns that do not meet the above conditions.